User Guide

welcome! To Enshu Yamanaka Sake Brewery Online Shop!
This site sells sake manufactured in Kakegawa City, Shizuoka Prefecture.

Ordering method (when using a credit card)
1. Select the product you want to order and click "Add to Cart".

2. Go to the cart screen and check the order details. If there is no problem, click "Proceed to checkout" and enter the payment method.
2-1. If you have specified the desired delivery date, desired delivery time, or delivery, please select it and click "Proceed to checkout".
2-2. If you wish to have a gift, please select it and proceed to checkout. Please note that we may not be able to accept noshi depending on the product.

3. Enter your contact information and shipping address and click "Proceed to Select Shipping Method".

4. Check the shipping method to make sure that the contact information and shipping address are correct, and if there are no problems, select "Proceed to payment".

5. Enter your payment information.
If the shipping address and billing address are different, select "Use different billing address" and enter the billing address.

6. Please check the information you have entered. If there are no problems, click "Pay Now" to complete your order. You will receive an order completion email, so please wait for a while until the product is delivered.

About product delivery (tax included)
●Shipping fee

★Please be careful★
Bottles of different sizes and shapes cannot be packed together in one box because there is a risk of damage. note that.

●Shipping date of the product <br>We ship on weekdays, excluding Saturdays, Sundays, and holidays.
After ordering, it will arrive on the date specified by the customer within 4 days or less than 1 month from the date the payment is confirmed. If you do not specify, we will ship within 7 days from the date the payment is confirmed.
In addition, we will send you a shipping notification email at the time of shipping.
*Reserved items will be shipped within 7 days from the date payment is confirmed after the sales start date listed on the product detail page.
* Please note that shipping may be delayed due to various circumstances (weather, disaster, etc.).

●Delivery address <br>In addition to your home, we can also deliver to your place of work, friend's house, or anywhere in the country.
※But only in Japan.
*Please check the postal code, address, and phone number (mobile phone is possible) of the destination before ordering.
*Shipping costs vary depending on the destination. Please check the shipping fee for details.

●Specify the delivery date <br>You can choose the desired delivery date between 4 days and 1 month after the order is received.
* For pre-ordered products, please select within one week from the simultaneous shipment date described on the product detail page.
*Although we have prepared enough products, please forgive us in the unlikely event that we are out of stock.
*It will be delivered by Yamato Transport.

About payment methods <br>Payment methods include credit card payment and digital wallet payment.

●Payment by credit card・Payment is a one-time payment only.
・Credit cards are limited to those contracted in Japan.
・When ordering, please be sure to enter the card company, card number, name holder, card expiration date and security code.
・The card must be in the name of the person who ordered it.
・Credit card withdrawals are based on the membership agreement of each credit card company.
◆The cards that can be used are Visa, MasterCard, JCB, and AMERICAN EXPRESS.
●About payment by digital wallet ・Apple Pay
・Google Pay
We are responding to. Please refer to each site for the terms of use of each digital wallet.

●Payment considerations in general <br>If the total purchase amount is large, we may ask you to confirm your identity by phone in advance.
(If the phone number is incorrect, we may not be able to deliver the product.)

●Returns and Exchanges of Products <br>We do not accept returns of products due to customer's convenience. However, if the delivered product is different from the ordered product, or if the product is damaged or damaged due to an accident during delivery, please contact us using the inquiry form below within 3 days after the product arrives, and then send it by our cash on delivery. please give me. Please note that we only accept exchanges for unopened and unused products.
*Please note that the exchanged product will be shipped after the returned product is received.

Regarding the sale of alcoholic beverages <br>Regarding the sale of alcoholic beverages, we will not sell alcoholic beverages unless we can confirm that you are 20 years of age or older. When ordering alcoholic beverages, it is mandatory to agree to be over 20 years old. Please note that if you do not agree, we will not be able to accept your order.

Contact information 〒437-1301 61 Yokosuka, Kakegawa-shi, Shizuoka To EC sales representative Telephone: 0537-48-2012 *Weekdays 9:00-16:30 (excluding Saturdays, Sundays, and holidays)
Click here for the inquiry form: https://aoitenka.jp/pages/contact

Notes on inquiries

●Inquiries received from customers will be handled in sequence during the above hours. Please note that depending on the content of your inquiry, we may or may not be able to respond by phone or letter.

●In addition to your e-mail address and name, please enter your phone number as we may want to hear more about your inquiry. Please note that we may not be able to respond if your name and phone number are not entered or are incorrect.

●There is a possibility that we may not be able to give you a sufficient answer due to the character limit for e-mails sent to mobile phones. Please note that we may call you directly.